I am writing to share how Omnitracs has prepared for, and is responding to, the potential impact of the COVID-19 virus. Omnitracs solutions are mission-critical to our customer’s operations, and I want to reassure you that we are taking all necessary precautions to ensure both our business and their business remain fully functional in the event the COVID-19 impact continues to grow.
Shortly after we became aware of the spreading virus, Omnitracs reviewed and updated the Pandemic section of our Business Continuity Plan. We are well prepared for “acts of God” and similar events that threaten to interrupt standard Omnitracs processes. We have response plans in place to ensure that business will not be impacted, and we are now both testing and monitoring these procedures.
I’ve asked my team to temporarily pause air travel and support social distancing practices to avoid unnecessary exposure, moving more meetings to the phone, and relying more heavily on conference technology. I do not anticipate any impact on our level of customer engagement or disruption to the use of Omnitracs solutions.
Also, we continue to work with our suppliers to maintain sufficient inventory to ensure uninterrupted hardware availability. Open orders are being processed normally. If a customer should need to place an order, I’d like to request that they do so soon — this will help us with supply chain visibility. See below for other functional area preparedness.
Technical Support:
- spans seven North America offices with the ability to provide uninterrupted support
- has remote access to systems that enable a sustainable work-from-home model, if necessary
Operations:
- is geographically distributed
- has remote access to systems that enable a sustainable work-from-home model, if necessary
Customer Success:
- is geographically distributed, with members fully operational while working remotely
- has remote access to systems enabling a sustainable work-from-home model, if necessary
Sales Account Management:
- is geographically distributed, with members fully operational while working remotely
- will discontinue near-term air travel and leverage technology for online meetings instead
The continuity of our customer’s business remains of the utmost importance to all of us at Omnitracs, and it is in our collective best interest to keep Omnitracs employees healthy and out of harm’s way. We will remain focused on both objectives as we continue to monitor and navigate the COVID-19 situation moving forward. I appreciate our customer’s flexibility as we continue to monitor and address this situation as it progresses. Any pertinent information affecting the operation of our business will be communicated in a transparent and timely manner.
Respectfully,
Ray Greer
Chief Executive Officer
Omnitracs, LLC